Terms & Conditions

bySommer ApS

Att. www.classictroll.com
Hjørringvej 185 B
9400 Nørresundby
Denmark
VAT: 35846077
(+45) 7027 7655
info@classictroll.com

 

Payments:

At Classictroll.com we accept Dankort, Visa, Visa/Dankort, Visa Debit, Mastercard, Mastercard Maestro, Klarna, Paypal, Sofort and iDeal for online purchases. 

All prices are in Euro (EUR). Prices are subject to change without notice.  We offer no VAT refunds on order to non-EU countries. Please note, that prices when shipping to non-EU countries do not include VAT and therefore, such orders are not eligible for refund.  Local customs costs are not covered by ClassicTroll.com / bySommer ApS.


The amount of the goods will not be deducted from the cardholders until the goods are shipped. For partial delivery, only the amount corresponding to the actual delivery is deducted. We reserve the right for price and printing errors on the Website and reserve the right to cancel the order in the event of a material and / or obvious error.

 

Cardholders responsibility regarding jurisdiction laws:

The cardholder shall remain responsible for notifying their issuing bank with any changes in details or fraudulent/not normal activities on their account.  Classictroll.com takes no responsibility regarding any fraudulent activity on any customers cards/accounts used on this website.  We have taken all necessary steps regarding upholding pci dss compliance and remain objective in the case of cardholders bearing their own responsibility regarding jurisdiction laws.

Please refer to this link for further information: http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

For frenquently Asked questions visit : http://www.safecard.ie/cardholders/frequently-asked-questions/



Shipping Rates

Prices for shipping varies by destination and shipping option. Please find below mentioned approximate standard shipping prices.

Denmark Free Shipping on orders above 399 DKK From 29 DKK
United Kingdom Free Shipping on orders above 49 £ From 6 £
Norway Free Shipping on orders above 49 € From 6 €
Sweden Free Shipping on orders above 49 € From 6 €
Finland Free Shipping on orders above 49 € From 8 €
Germany Free Shipping on orders above 49 € From 5 €
France Free Shipping on orders above 49 € From 8 €
Netherlands Free Shipping on orders above 49 € From 6 €
Belgium Free Shipping on orders above 49 € From 5 €
Spain Free Shipping on orders above 49 € From 6 €
Portugal Free Shipping on orders above 49 € From 8 €
Italy Free Shipping on orders above 49 € From 8 €
Austria Free Shipping on orders above 49 € From 6 €
Greece Free Shipping on orders above 49 € From 6 €

Estimated delivery*

Addresses in Denmark: 1 – 2 workdays
Addresses outside Denmark: 2-5 workday
*Note that delivery time may be extended in some periods.

Track & Trace
You will receive a Track & Trace number, that allows you to follow your package from us to you.

If you regret your purchase / Claims
ClassicTroll.com provide 14 days full return policy valid from the day the item is received. The cancellation period expires 14 days after the day you received your item.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice should be given to info@classictroll.com. In your communication, please make it clear to us that you wish to exercise your right of withdrawal. You cannot regret simply by refusing to receive the item without giving us clear notice beforehand.

Return:
You must return your order to us without undue delay and within 14 days of notifying us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item. Upon return, you are responsible for ensuring that the item is properly wrapped. You bear the risk of the goods from the time of delivery of the goods.

You will lose your right of withdrawal if you break the seal on the item.

 

Returns should be sent to: 
PakkecenterNord
Att. Classictroll
Gjerndrupvej 36
DK- 9700 Brønderslev
Denmark

Repayment of the purchase amount

If you cancel your purchase, we will of course refund the amount you paid us. We can withhold the refund until we have received the item, unless you have provided documentation before returning it.

What should I send back?
You must attach / attach a copy of the order confirmation in the email that you send to us.

Claims
Classictroll.com provides a 24 month warranty. This means that you can either get the goods exchanged, the money back or the price reduction, depending on the specific situation.

Of course, it is a requirement that the complaint is justified and that the defect did not arise as a result of an improper use of the product or other injurious behavior.

How soon should I make the claim?
You must advertise within a "reasonable time" after you discover the defect in the item.
Please contact us at info@classictroll.com and attach a photo of the complaint.

We refund reasonable shipping costs
If the complaint is justified, we will of course reimburse your (reasonable) shipping costs.


Claims should be sent to: 
PakkecenterNord
Att. Classictroll
Gjerndrupvej 36
DK- 9700 Brønderslev
Denmark

The laws of Denmark govern these Trade Conditions, without giving effect to any principles of conflicts of laws or the Convention on Contracts for the International Sale of Goods.

We need the following information when you ship the item to us:
When returning the item, please state what the problem is as detailed as possible.

Remember that the item must always be returned in proper packaging and remember to get a receipt for shipping so that we can reimburse your shipping costs.

What do we do with your personal information (personal data policy)
In order for you to enter into an agreement with us at Classictroll.com, we need the following information:

Name

Address

Phone number

Email address

We register your personal data for the purpose of delivering the goods to you.

The personal data is registered with ClassicTroll.com / bySommer ApS and stored for five years, after which the information is deleted.

When you sign up for our newsletter, we register your email address. The email address is not passed on to others.

Follow us on instagram

In cooperation with