Claims

Classictroll.com provides a 24 month warranty. This means that you can either get the goods exchanged, the money back or a price reduction, depending on the specific situation.

Of course, it is a requirement that the complaint is justified and that the defect did not arise as a result of an improper use of the product or other injurious behavior.

How soon should I make the claim?
You must advertise within a "reasonable time" after you discover the defect in the item.
Please contact us at info@classictroll.com and attach a photo of the complaint.

We refund reasonable shipping costs
If the complaint is justified, we will of course reimburse your (reasonable) shipping costs.

Claims should be sent to: 
bySommer
Att. Classictroll
Hjørringvej 185 B
DK- 9400 Nørresundby
Denmark

We need the following information when you ship the item to us:
When returning the item, please state what the problem is as detailed as possible.

Remember that the item must always be returned in proper packaging and remember to get a receipt for shipping so that we can reimburse your shipping costs.

If you regret your purchase / Claims

ClassicTroll.com provide 14 days full return policy valid from the day the item is received. The cancellation period expires 14 days after the day you received your item.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice should be given to info@classictroll.com. In your communication, please make it clear to us that you wish to exercise your right of withdrawal. You cannot regret simply by refusing to receive the item without giving us clear notice beforehand.

Return: 
You must return your order to us without undue delay and within 14 days of notifying us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item. Upon return, you are responsible for ensuring that the item is properly wrapped. You bear the risk of the goods from the time of delivery of the goods.

You will lose your right of withdrawal if you break the seal on the item.

Returns should be sent to: 
bySommer
Att. Classictroll
Hjørringvej 185 B
DK- 9400 Nørresundby
Denmark

Repayment of the purchase amount

If you cancel your purchase, we will of course refund the amount you paid us. We can withhold the refund until we have received the item, unless you have provided documentation before returning it.

What should I send back?
You must attach / attach a copy of the order confirmation in the email that you send to us.